Shipping & Returns

SHIPPING & RETURNS



Shipping


There is a 24-48 hour processing period for every order. Most orders do ship within one business day, but please know that each e-liquid bottle is mixed by hand to order.


Orders over $40 qualify for free shipping. Your order will be shipped using best value shipping method. Different shipping options are available and you can choose the option that best suits your delivery needs. If any option other than standard shipping is selected on a qualifying order, $5.00 shall be subtracted from your order total. 


Please be aware that the shipping method is the method of delivery only, non-inclusive of the order processing time. As always, we strive to fulfil your order as quickly as possible and mix orders in the order we receive them. A tracking # will be emailed to you after the item is shipped. 




Returns / Refunds


If you are unhappy with an item for any reason, please use our Return link and complete the form. You must return the item within 14 days of the shipped date. We will try our best to accommodate you with a full refund, excluding shipping cost, or an appropriate replacement of your liking.  We do not accept returns / exchange any item which has been damaged due to neglect, misuse, experimentation, or anything else other than how the product was originally manufactured / shipped.


Our return policy EXCLUDES the following items due to their nature and for sanitary reasons:


e-liquids

atomizers / clearomizers

drip tips





For any other circumstances or if you are unsure of what to do next, please contact us via...Contact Us link, located at the bottom of our website.


If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition. Please allow 10 business days after our receipt of the item to have to refund processed and applied directly to the method that was used to make the purchase.